People in organisations (human resource management) — AS & A Level Business (9609) questions by topic

Motivation theory, communication, labour turnover and payment systems form this human resource management topic, tested across 50 real questions from 2023 to 2025 papers, worth between 5 and 30 marks.

State and identify want a precise definition or named theory, such as one of Taylor, Mayo, Maslow, Herzberg or McClelland, while evaluate on the case-study parts rewards linking a stakeholder's needs to sustainability or productivity rather than describing motivation theory in the abstract. Reports repeatedly flag analysis that runs far longer than the marks available justify, so drafting a response, checking its length against the mark scheme and submitting it for instant marking is a useful discipline here.

What examiners look for

May–June 2025, Paper 11

Question 1 · 5 marks

Define the term job enrichment.

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May–June 2025, Paper 12

Question 2 · 5 marks

Define the term involuntary redundancy.

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Question 5 · 20 marks

Analyse two disadvantages to employees of an autocratic management style.

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May–June 2025, Paper 13

Question 1 · 5 marks

Define the term motivation.

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May–June 2025, Paper 32

Question 2 · 8 marks

Analyse two benefits to PAIR of its organisational structure.

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May–June 2025, Paper 33

Question 5 · 12 marks

Evaluate the most important factor Aldin should consider before changing the HRM approach at GC if the takeover goes ahead.

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May–June 2025, Paper 41

Question 1 · 20 marks

Evaluate the impact of Chelsea's HR strategy on RR's performance between 2021 and 2024.

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May–June 2024, Paper 11

Question 2 · 5 marks

Define the term salary.

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May–June 2024, Paper 12

Question 2 · 5 marks

Define the term job description.

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Question 6 · 20 marks

Analyse two benefits to a business of low labour turnover.

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May–June 2024, Paper 13

Question 5 · 20 marks

Analyse two benefits to the workforce of McGregor's Theory X management.

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May–June 2024, Paper 21

Question 1 · 30 marks

Identify one traditional function of a manager.

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May–June 2024, Paper 22

Question 2 · 30 marks

Identify one type of training.

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May–June 2024, Paper 31

Question 1 · 8 marks

Analyse two advantages to GBS of using flexible part-time employment contracts.

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May–June 2024, Paper 32

Question 1 · 8 marks

Analyse two advantages to SF of using flexible employment contracts.

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May–June 2024, Paper 33

Question 5 · 12 marks

Evaluate the impact of SCC's HRM decisions on the future success of the business.

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May–June 2024, Paper 41

Question 2 · 20 marks

Advise LC on a new HR strategy to improve employee performance.

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May–June 2024, Paper 43

Question 1 · 20 marks

Evaluate KF's approach to human resource management (HRM) between 2018-2023.

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October–November 2024, Paper 11

Question 3 · 5 marks

Define the term resume.

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Question 6 · 20 marks

Analyse two reasons why an employee's human needs may not be satisfied at work.

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October–November 2024, Paper 12

Question 4 · 5 marks

Analyse one way employee development could be used by a business to encourage intrapreneurship.

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October–November 2024, Paper 13

Question 1 · 5 marks

Define the term labour turnover.

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Question 6 · 20 marks

Analyse two reasons why a business might use external recruitment.

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October–November 2024, Paper 31

Question 2 · 8 marks

Analyse two benefits to TC of investing in artificial intelligence (AI) for human resource management (HRM).

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October–November 2024, Paper 33

Question 2 · 8 marks

Analyse two benefits to AFF of recruiting a new CEO who has a high level of emotional intelligence.

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October–November 2024, Paper 42

Question 1 · 20 marks

Evaluate the success of Idir's strategy for improving employee performance between 2020 and 2024.

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February–March 2023, Paper 12

Question 3 · 5 marks

Define the term induction training.

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February–March 2023, Paper 22

Question 1 · 30 marks

Identify one content theory of motivation.

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February–March 2023, Paper 32

Question 2 · 8 marks

Analyse two benefits to FWB of delegating more decision-making to van managers.

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May–June 2023, Paper 11

Question 3 · 5 marks

Define the term commission.

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Question 4 · 5 marks

Analyse one responsibility to a business of an employee as a stakeholder.

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May–June 2023, Paper 12

Question 3 · 5 marks

Define the term equality.

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May–June 2023, Paper 13

Question 2 · 5 marks

Define the term dismissal.

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Question 6 · 20 marks

Analyse two benefits to a business of using external recruitment to employ a manager.

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May–June 2023, Paper 31

Question 2 · 8 marks

Analyse two limitations to WP of its methods of internal communication.

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May–June 2023, Paper 32

Question 2 · 8 marks

Analyse two benefits to OV of the methods it uses to communicate with employees.

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May–June 2023, Paper 33

Question 1 · 8 marks

Analyse how two barriers to communication resulting from LT's online operations may impact the business.

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Question 5 · 12 marks

Evaluate the impact on LT of giving some tour guides an employment contract with a guaranteed number of tours per month.

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October–November 2023, Paper 11

Question 1 · 5 marks

Define the term labour turnover.

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Question 6 · 20 marks

Analyse two ways a business could use employee participation in the management of business activity.

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October–November 2023, Paper 12

Question 1 · 5 marks

Define the term job description.

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Question 5 · 20 marks

Analyse two methods that a business could use to help employees satisfy their self-actualisation needs, as defined by Maslow.

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October–November 2023, Paper 13

Question 2 · 5 marks

Define the term curriculum vitae.

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October–November 2023, Paper 21

Question 1 · 30 marks

Identify one non-financial motivator.

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October–November 2023, Paper 22

Question 1 · 30 marks

Identify one type of training.

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October–November 2023, Paper 23

Question 2 · 30 marks

Identify one non-financial motivator.

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October–November 2023, Paper 31

Question 1 · 8 marks

Analyse two advantages to CP of changing to a product-based organisational structure.

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October–November 2023, Paper 32

Question 2 · 8 marks

Analyse how two qualities of leadership demonstrated by Frederico have contributed to CQ's success.

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October–November 2023, Paper 33

Question 5 · 12 marks

Evaluate the importance to the future success of HP of its HRM strategy.

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October–November 2023, Paper 42

Question 1 · 20 marks

Evaluate the impact of FL's corporate culture on the success of the business between 2015 and 2022.

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Other AS & A Level Business topics

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