Question 4 · 18 marks · Psychology and consumer behaviour — retail/leisure environment design: retail store architecture (Turley and Milliman, 2000); leisure environments (Finlay et al., 2006); store interior layout (Vrechopoulos, 2004)
Describe what psychologists have discovered about retail/leisure environment design (retail store architecture, leisure environments, store interior layout).
Question 8 · 18 marks · Psychology and organisations — satisfaction at work: measuring job satisfaction (Job Descriptive Index, Smith et al., 1969; Minnesota Satisfaction Questionnaire, Weiss et al., 1967; Quality of Working Life questionnaire, Walton, 1974)
Describe what psychologists have discovered about measuring job satisfaction.