AS & A Level Travel & Tourism (9395) — May–June 2025, Paper 11

3 questions · every question answerable online with instant point-by-point AI marking against the official mark scheme.

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Question 1 · 25 marks

Describe two standards a hotel can use to ensure quality customer service by reception staff.

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Question 2 · 25 marks

Define the following terms: - ecotourism - sustainable tourism.

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Question 3 · 25 marks

Using an example from Fig. 3.1 (Insert), define the term 'pilgrimage'.

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